Privacy & Cookies

Top Nanny Ltd (Bath Nanny Agency & Mel) is committed to safeguarding your privacy. We do not sell or share your contact details with any third parties.

GDPR (General Data Protection Regulation)

We require your permission to store your data digitally and to contact you by telephone, email or SMS. You will be asked to tick this opt-in function, in order for us to contact you to discuss your home visit . You can request to view any data we store at any time or exercise the ‘right to be forgotten’, should you wish, once your home visit with us has been completed.

Payment Transactions
We work to protect the security of your online transactions during transmission by using PayPal as our payment processor, they process the credit and debit cards on their secure servers. Paypal protects your privacy and information by using Secure Sockets Layer (SSL) software, which encrypts information you input. To read about Paypal Security for online transactions visit You may also choose to pay by bank transfer and we will text you our sort code and account number on request.

To enhance your experience on our sites, some of our web pages use “cookies”. Cookies are small text files that we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering at one of our sites. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you. We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalise your experience on our web pages (e.g. to recognise you by name when you return to our site). We also may use cookies to offer you products and services. Cookies save you time as they help us to remember who you are. Cookies help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want. If you want to control which cookies you accept, you can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies. Please be aware that if you do not configure your browser you will accept cookies provided by this website. How to see cookies that you have accepted. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server.

Customer Service Contact Information

For copies of our policies please use our Company Registered Office Email:
Top Nanny Ltd